Support Services
We provide additional support for all our software products.
Our support is completely handled via an Online-Ticket-System. You benefit from this as you can use the system from every machine you wish to and transfer all required information easily. We provide a personal login ID so you can access a protected area and transfer your data secured by SSL encryption. In this protected area you receive our answers and updates - quick and easy directly for download.
Standard Support Packages
Lingua-Systems offers you several support packages. Choose the one that fits your needs best. The following overview sums up the most important contents. You can find all conditions in detail in our support agreement.
| Level | Type | Duration | Extend | Subject | Response Time | Key Users |
|---|---|---|---|---|---|---|
| 1 | Basic | one year after day of purchase | bug and security fixes | purchased version | - | 1 |
| 2 | Standard | contract period | additionally: minor updates | current version and the previous version | as fast as possible, two working days at maximum | 2 |
| 3 | Advanced | contract period | additionally: major updates | current version and the previous version | with priority - one working day at maximum | 5 |
| 4 | Premium | contract period | additionally: major updates | current version and the previous version | with priority - 24 hours at maximum, 365 days a year | 5 |
In case of purchasing, the support package Basic is included.
When leasing software, the leasing contract already includes support
package Standard.
| Level | Type | Duration | Extend | Subject | Response Time | Key Users |
|---|---|---|---|---|---|---|
| 1 | Basic | contract period | bug and security fixes | current version | - | 1 |
| 2 | Standard | contract period | bug and security fixes | current version and the previous version | as fast as possible, two working days at maximum | 2 |
| 3 | Advanced | contract period | bug and security fixes | current version and the previous version | with priority - one working day at maximum | 5 |
| 4 | Premium | contract period | bug and security fixes | current version and the previous version | with priority - 24 hours at maximum, 365 days a year | 5 |
Individual Support Agreements
In addition to the standard support packages, individual agreements are possible. If you, for example, like to use a specific version for a long period of time and as a result need extended support, do not hesitate to contact us! We will come back you to with an attractive offer.
Getting Support
You already are our customer
- ... and already have a support agreement: Please use the Online-Ticket-System with your login ID.
- ... and like to order additional support: Send us an email or use the contact form to request an offer.
You are not a customer yet
- ...and like to get support along with a commercial product: Choose "Request a Quote" from the menu on the site of tge product you are interested in.
- ...and like to get support for open source software: Choose "Support" from the menu on the site of the software you are interested in.
